📦 Shipping Days & Processing

Orders ship Monday and Tuesday

Orders placed after Monday at 1pm will ship the following week

Please allow 2–4 business days for order processing

This schedule helps avoid packages sitting in transit over the weekend.

❄️ Perishable Shipping Standards

All meat, dairy, and temperature-sensitive products are:

Shipped frozen or properly chilled

Packed in insulated boxes

Shipped with dry ice or cold packs

Products may arrive:

Frozen solid

Partially thawed but still cold (this is safe)

If your order arrives warm or compromised, contact us immediately.

🚚 Shipping Rates

Shipping is calculated at checkout based on:

Order weight

Destination

Shipping speed

We aim to keep shipping as fair and transparent as possible — no hidden markups.

📦 Incorrect Address / Failed Delivery

Please double-check your shipping address before placing your order.

Red Beard Ranch is not responsible for:

Incorrect addresses

Carrier delays due to address errors

Reshipping costs will be the customer’s responsibility.

🔥 Weather & Transit Delays

We monitor weather and shipping conditions carefully.

In extreme heat or unexpected delays, we may:

Adjust shipping dates

Upgrade shipping methods when necessary

Our goal is always to protect the integrity of your food.

🤝 Our Ranch Promise

If something isn’t right, we make it right.

Reach out within 24 hours of delivery with photos if there are any issues, and we’ll take care of you.

📍 Local Delivery & Pickup (Florida)

For our Florida customers:

Local delivery may be available in select areas

Farm pickup may be arranged by request

Mobile Farm Store options available in Broward County

⚠️ Delivery Responsibility

Once your package is marked delivered, it is the customer’s responsibility to:

Bring the package inside promptly

Refrigerate or freeze items immediately

We are not responsible for packages left outdoors or delayed after delivery.

📦 Perishable Products (Meat, Dairy, Eggs, Butter)

Because our products are perishable, we do not accept returns.

However, you are eligible for a replacement or refund if your order arrives:

Warm or unsafe

Damaged in transit

Incorrect (missing or wrong items)

To qualify:

Contact us within 24 hours of delivery

Provide photos of the product and packaging

Once reviewed, we will:

Issue a refund, or

Send a replacement, depending on availability

❄️ Important Note on Temperature

It’s normal for products to arrive:

Partially thawed

Cold but not frozen solid

If the product is still cold to the touch (40°F or below), it is safe and not eligible for refund.

🚚 Delivery Responsibility

Once a package is marked delivered, it becomes the customer’s responsibility.

We cannot offer refunds for:

Packages left outside too long

Theft after delivery

Incorrect shipping addresses entered at checkout

📦 Non-Perishable Items (Spices, Tallow, Pantry Goods)

We accept refunds or replacements if items arrive:

Damaged

Defective

Incorrect

To qualify:

Contact us within 7 days of delivery

Provide photos if applicable

❌ Non-Refundable Situations

Refunds will not be issued for:

Normal variation in color, size, or fat content (this is natural ranch-raised product)

Taste preferences or personal dislike

Improper storage after delivery

Minor packaging wear that does not affect product quality

🔁 Order Changes & Cancellations

Orders may be canceled within 12 hours of purchase

After processing or shipment, orders cannot be canceled

🤝 Our Ranch Standard

We’re not in the business of cutting corners — and we’re not in the business of leaving customers unhappy.

If there’s ever a problem, reach out.

We’ll take care of you the same way we would a neighbor.

📦 Subscription Overview

Monthly recurring subscription

Curated boxes of ranch-raised products

Available in multiple box sizes

Charged automatically each month

💳 Billing & Payments

Your card is charged monthly on your original signup date

First payment is processed at checkout

Future orders are billed automatically

Failed payments may result in:

Delayed shipment

Temporary pause or cancellation of your membership

📅 Shipping Schedule

Boxes ship once per month

Shipping occurs Monday and Tuesday

You will receive tracking once your order ships

🔁 Commitment & Flexibility

We keep this simple and fair:

No long-term contracts

Cancel anytime

Skip a month when needed

Important Deadline:

Changes must be made at least 5 days before your next billing date

This includes:

Skipping a shipment

Changing box size

Updating address

Canceling your subscription

⚖️ Product Variability
Because we raise real animals — not factory inventory — your box may vary in:
Cut selection
Weight distribution
Fat content and marbling
We guarantee overall value and quality, not identical boxes.

❄️ Shipping & Delivery Responsibility
All boxes are:
Packed cold with insulation and ice
Shipped for safe delivery
Once marked delivered, it is the customer’s responsibility to:
Retrieve the package promptly
Refrigerate or freeze immediately

🚫 Refund Policy (Subscription Orders)
All Ranch Reserve boxes are considered perishable and final sale.
However, we will make it right if your order arrives:
Unsafe
Damaged
Incorrect
To qualify:
Contact us within 24 hours of delivery
Provide photos

🔄 Changes to Membership
Red Beard Ranch reserves the right to:
Adjust pricing with notice
Update box contents based on availability
Improve packaging and shipping methods
We will always communicate changes clearly.

⚠️ Address Accuracy
Please ensure your shipping information is correct.
We are not responsible for:
Incorrect addresses
Failed deliveries due to customer error
Reshipping costs will apply.

🤝 The Ranch Standard
Ranch Reserve isn’t a subscription box.
It’s a relationship.
We take seriously the trust you place in us to feed your table — and we honor that with every box we send.